Skip to main content

Questions to ask your PHN

  • What services are provided?
  • How does a GP or patient obtain access to the service?
  • Which patients are suitable and/or eligible?
  • Who decides what service is offered and how is that determined?
  • Who provides the service?
  • How is the patient reassessed at the end of a cycle of care?
  • How does clinical handover occur between the GP and the service?
  • How often is the person encouraged to make contact with their GP and how is the GP incorporated into the care plan?
  • Who does the GP or patient contact if there are concerns about the service?
  • Is there any facility to manage patients from marginalised groups  (eg geographically isolated, Aboriginal and Torres Strait Islander peoples, elderly people, children, people from culturally and linguistically diverse [CALD] backgrounds)?
  • What is the process for reporting back to the referring GP?

Sign up to receive regular communications (refer to the appendix for PHN website links), keeping in mind that PHNs may not be the only mental health services available in each region.


Working with the Stepped Care Model